Sometimes, picking up the phone to dial is the hardest part when seeking addiction treatment for a spouse, parent, sibling or child. Your progress is stalled by the fear of what the person on the other line will think of you and the countless questions running through your mind.

What am I supposed to say? Will they judge me and shame me? What if they don’t accept my loved one for treatment? What if it’s too expensive or they don’t take our insurance?

Living with a loved one who is struggling with addiction is heartbreaking, and we know how overwhelming of a time this is for you. That’s why we try to make our admissions calls at Fountain Hills Recovery as comfortable and effective as possible.

What Your Admissions Call with Fountain Hills Recovery Will Be Like

Addiction triggers intense feelings of guilt, shame and isolation, and the last thing we want to do is make you feel worse. That’s why our admissions team gives you their undivided attention as soon as your call is answered.

During your initial call with us, our primary objective is to get to know your family and figure out how best we can help your loved one overcome addiction and any mental health challenges they’re struggling with.

You can expect the following during our conversation:

  • Empathy. First and foremost, you can expect a caring and understanding voice on the other end of your call. We don’t judge or blame you or say anything to make you feel more ashamed. In fact, many of us have encountered addiction in our own personal lives, as well. We can empathize with exactly what you’re going through, and we want you to feel that on your call with us.
  • Trust-Building. We know you can’t trust just anyone with your loved one’s care. That’s why we take the time during our call to learn as much as we can about your loved one’s situation and share as much detail as you need about what treatment would be like for them. We’re more than willing to answer any questions you have and take as long as you need to talk, as that is what will help us establish trust with you now and moving forward.
  • Active Listening. This call isn’t about us; rather, it’s about your loved one’s and your family’s journey through addiction and recovery. Once we’re on the phone with you, we will practice active listening to ensure we get all the information we need for treatment and provide you with valuable, educational and useful responses to give you next steps and peace of mind.
  • Planning. Before we wrap up the call, we always make sure you know what will come next. Whether it’s getting your loved one into treatment the next day or convincing them that rehab is needed, having a plan in place will ease some of the stress you’re feeling and give you a goal to work towards.

What Do I Need to Prepare for the Admissions Call?

During our conversation together, we’ll cover the following two items:

  • An assessment of your loved one’s condition
  • Form of payment

During the personal assessment, we’ll ask you questions about your loved one’s history of substance abuse and mental health.

For example, we’ll want to know what sort of substance(s) your loved one is abusing. If you’re not sure, we’ll ask you to describe their symptoms and tell us about how they’re behaving in order to narrow it down. We’ll also want to know about your loved one’s medical history and if they have a family history of addiction and/or behavioral health disorders.

If your loved one has already agreed to addiction treatment and you’re simply calling on their behalf to get them started, you’ll want to talk to them about their goals for treatment and what they hope to achieve ahead of time. We’ll ask these questions on the call, and it’s beneficial to the entire treatment and recovery process if you and your loved one know what you’re looking for from rehab.

Finally, you’ll want to have your loved one’s insurance information available for us to verify right there on the call. If you aren’t sure about your insurance coverage or if you need help determining how to pay for treatment, have these questions ready and we can help answer them for you.

Get Your Loved One the Care They Need at Fountain Hills Recovery

Fountain Hills Recovery is Arizona’s premier addiction and mental health treatment center that has helped many people just like your loved one achieve long-term recovery. We offer a continuum of care that combines both evidence-based and experiential therapies, a compassionate team with incredible experience in the addiction field and luxury residences that will help your loved one feel comfy and at-home during treatment.

We’re here to make this experience as easy and straightforward for you as possible.
Contact our expert staff today to get started.